Shipping policy
Shipping Policy
Each order is thoughtfully prepared and packed using eco-conscious materials that protect your jewellery — and the planet.
We don’t mass-produce or bulk-ship from overseas. Every piece is packed to order, by hand, and dispatched directly from Queensland, Australia.
Dispatch Times
Orders are typically dispatched within 1 business day.
Online orders are processed Monday to Friday (AEST), excluding public holidays.
Once your parcel is with the courier, please note that any delays in transit are outside our control — but rest assured, we’ll always assist if an issue arises.
Australia – Domestic Shipping
| Service | Delivery Time | Price (AUD) |
|---|---|---|
| Standard Shipping | 2–8 Business Days | $8.99 |
| Standard Shipping — Orders over $89 | 2–8 Business Days | FREE |
| Express Shipping | 1–4 Business Days | $12.99 |
| Express Shipping — Orders over $99 | 1–4 Business Days | $4.99 |
| Express Shipping — Orders over $199 | 1–4 Business Days | FREE |
New Zealand – International Shipping
| Service | Delivery Time | Price (NZD) |
|---|---|---|
| Standard International Shipping | 6–27 Business Days | $15.99 |
| Standard International Shipping — Orders over $150 NZD | 6–27 Business Days | FREE |
- Delivery times are estimates only and may vary depending on customs and carrier operations.
- Orders to metro areas generally arrive sooner; deliveries to regional and remote locations may take longer.
- Duties, taxes, or import fees may apply per New Zealand regulations and are the responsibility of the recipient.
- All international orders are prepared and dispatched directly from Gold Coast, Australia, using eco-conscious packaging.
Customs Duties & Import Taxes
Some international orders may be subject to customs duties, import taxes, or local charges upon arrival.
These fees are the responsibility of the recipient and are not included in our product or shipping prices.
We’re unable to estimate these costs, as they vary depending on the country and local regulations.
If you're unsure, we recommend checking with your local customs authority before placing your order.
If your country isn’t currently listed at checkout, please contact us — we’ll do our best to arrange shipping for you wherever possible.